Expert Property Care with PGS Services
The three of us became friends many years ago when we were at school together in Hinchley Wood, Surrey. Around 20 years later, with various skills and business experiences under our collective belt, a fortunate turn of events saw each of us ready for a new challenge at around the same time. Finally, after a couple of weeks of discussions, on a chilly October afternoon, we met up and agreed to join forces and become the PGS team.
In the beginning the winters were colder (or so it seemed...) and initially the office staff consisted of just Nick and Dominic frantically doing everything involving customer service, marketing and administration, whilst Richard and his small but enthusiastic team of plumbing and heating engineers battled through the snow to mend boilers and fix frozen pipes.
After a brief period of paper processing chaos our old friend and technology guru, Patrick, joined up with us to restore order with the creation of a (sometimes alarmingly) efficient business management system. We call her Aggie.
Since then we have welcomed several wonderful people into our team, we've added more trades to our repertoire and we've continued to hone our customer service skills. Meanwhile Patrick ploughs on with the job he started all those years ago, the seemingly endless tinkering and refinement of Aggie, who now does everything from ordering parts to paying tradespeople.
Although we're always looking for ways to improve our organisation by harnessing technology, we understand that for a business like ours, it's the people within it that make the difference between success and failure. We wrote our service level promise as a way to guide our approach and set out the commitment that we have to our customers.
Having celebrated our 10th anniversary in 2015, we're looking forward to pushing on with our mission and winning over more happy customers through quality work and amazing customer service.
Thanks for visiting our website and we hope to hear from you soon.
P.S. Just in case that leaves you wanting to find out a little more about us we thought it might be good to let you know about some other interesting facts (...well we think they're interesting anyway).
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