After a busy month it's great to look back and see some of the lovely comments that customers posted on Trustpilot about the service that they received from us. We're enormously grateful to all our customers for giving us a chance and thank you to anyone who took the time to leave us feedback or write a review.
For everyone in the PGS team, whether you're mentioned below or not, I'd like to take this opportunity to say a big thanks to all the account managers and trade partners who gave PGS customers a great service throughout the month of May.
In no particular order, here are the Trustpilot reviews that we received in May.
Mary Burnard gave PGS Services Limited 5 stars.
They helped my 93-year old mother-in-law
"Keeping in contact with us at all times, the heating engineer fixed my mother-in-law's boiler and, even though she is almost totally blind, spent time with her to explain the problem, the remedy and how to re-set the boiler and turn on the immersion heater. Kind and caring people who are good at their job - who could ask for more?"
Thanks to Stewart Hardy and Michelle
Mrs Eleftheriades gave PGS Services Limited 5 stars.
Very friendly, professional, high standards of workmanship, conscientious of tidying up after works are carried out, incredibly priced - highly recommended !
"Since my 1st experience using PGS in February this year, at a very trying and testing time getting an electrical problem sorted out in our new tenants flat just before they moved in, PGS were very accommodating and reassuring about getting to the bottom of the problem with great ease where others repeatedly couldn't. I have since then used them on various other occasions on various projects (garden clear ups, jet washing gates/walls/pavements) and they have been amazing. From the moment you book in with them (Helen is a dream to work with) they really listen to your needs and wants which are equally important to ensure the correct professionals are sent out and everyone is on the same page regarding price/time scales etc. In short, after years of trying and testing various companies PGS has positively won my vote with their professionalism, cost, trustworthiness and both friendly and willing approach. You won't be disappointed - the pressure and timidity of having to look for professionals every time something goes wrong has been lifted of my shoulders because I know and trust from my few experiences, PGS will deliver what they promise as much as help you work through various options beforehand (and have done) !! There's a lovely 'friendly family' vibe between everyone which is quite visible when dealing with everyone there which to be honest is a 'breath of fresh air'. Give them a go .... you'll thank me later :)"
Thanks to Helen, Dan Dawson and anyone who has helped to serve Mrs Eleftheriades
Samantha Preston gave PGS Services Limited 5 stars.
Excellent all round service
"This is the third time I have used PGS Services and, as before, the service was excellent. It's good to be able to use a company whose tradesman you trust implicitly."
Thanks to Steve McGovern and Helen
Yanye Huang gave PGS Services Limited 5 stars.
"Book Colin in to help with a blocked kitchen sink, and he also helped with other things within the 1 hour quoted, including fixing the cabin hinge, installing shower hose+head, very friendly! Highly recommended service!"
Thanks to Colin Stinton and Helen
Gillian Nutt gave PGS Services Limited 5 stars.
Fast efficient and friendly service
"I called PGS and the phone was answered promptly by a very friendly advisor who immediately found my details from my property postcode. The work was booked in within 48 hours and I received a call on the day to say the engineer was in his way. The job was carried out quickly and efficiently and the safety certificate completed. I found the payments page easy to use. PGS also send reminders which is most useful. Since I found PGS they are the only company I use."
Thanks to Siobhan and Steve McGovern
Pamela Leonard gave PGS Services Limited 5 stars.
Helpful & friendly customer service every time
"I have used PGS Services 3 years now to perform a gas safety check. Every time I ring the customer service staff are a pleasure to deal with - down earth, friendly and quickly arrange a time for an engineer to visit. Also - they have been brilliant at meeting my requests (as sometimes I need to request a certain time of the day - mid morning). The automated payment system is very easy and straightforward. Overall - a great service that makes the process easy!"
Thanks to Ryan Flavell and Siobhan
Gladeana McMahon gave PGS Services Limited 5 stars.
More than satisfied
"I had an emergency electrical situation and PGS Services were extremely understanding and helpful. They went the extra mile in finding someone for me. The electrician they sent deal with my issue efficiently and pleasantly. I have now added PGS to my trusted list of tradesmen."
Thanks to Richard Jackson and Michelle
Tom G gave PGS Services Limited 5 stars.
friendly professional service
"I needed a plumber quickly, and they were able to sort out a same day visit for me. Friendly service from both the office and the engineer, I asked for him to return to check something and it was no hassle to sort that out. I'll definitely use them for other works and would recommend them to others."
Thanks to Shada and Richard Piggott
Peter Bridgman gave PGS Services Limited 5 stars.
"Excellent experience in dealing with PGS Services. Courteous tradesman, arrived on time and did the job with minimal fuss or mess. highly recommended and would not go elsewhere."
Thanks to John Balzaretti and Siobhan
Kate Penegar gave PGS Services Limited 5 stars.
Fast, efficient service.
"A breath of fresh air! We are a maintenance company and have always struggled with gas and heating engineers at Landlords' properties. I'm very pleased - PGS have made my job much easier and I shall be sure to use them again in the future."
Thanks to Darren Mcguire and Liz