In January 2020, after receiving nearly 10,000 responses on the original version, and running for nearly six years, we have now updated the feedback questions and reset the survey.
Click here to see the final scores of the original PGS feedback survey.
We're working to raise enough money to sponsor a project run by charity Village Water constructing a well that will provide clean water to a community in a rural village location in Zambia. We're hoping to involve as many friends, tradespeople and staff as possible.
Click here for more information.
This seems to be a message that we deliver every year as the winter weather sets in but we are going to say it again because we cannot stress it enough.
The winter weather brings more than snow, ice and freezing temperatures, it also brings with it some of the UK’s dodgiest plumbers. Click here to read more.
In a win for renters who have been wronged by their landlords, a Norfolk property owner was recently sentenced in a landmark case. The landlord in question plead guilty to breaching Section 21 of the Health & Safety Work etc. Act 1974 and breaching Regulation 36(2) and Regulation 36(3) of the Gas Safety (Installation and Use) Regulations 1998 and was sentenced this past month.
Let’s take a closer look at what happened and what caused this landlord to plead guilty in this case. Click here to read more.
Saving money is something that we can all understand and saving money on home repairs and refurbishments can add up quickly. Many UK homeowners see the value in refurbishing their homes and often take on home repair projects by themselves thinking that they can handle it.
In many cases, they can. But there are times when they should contact a home repair expert to do the job
Electricity gives us comfort, entertainment, light and the ability to power our mobile devices so we can stay connected with our family and friends. It heats our homes in the winter and cools them in the summer and electricity lights our way in the dark. It is impossible to imagine what life would be like if electricity was never discovered.
With all of the benefits that electricity has to offer, it can be difficult to imagine it as dangerous. Click for more
One of the most talked about and lamented aspects of hiring a contractor for home repairs is the lack of customer service some homeowners encounter. Any time you are the customer, you look closely at a vendor's customer service rating before choosing to hire their services or purchase their products.
The same can be true for the trade services industry.... click for full article
Are you positive, friendly, efficient and able to work well under pressure with excellent communication skills?
We're looking for new customer service personnel so if you'd like to work with a great team of like-minded people and are happy working from home then check out this job posting.... Read more here
He's been a top performing trade partner with the PGS family for many years, a favourite with the customer service team and effortlessly picks up feedback scores to die for, his place in PGS folklaw has long since been cemented.
His name is Ryan Flavell.
It can be a bit of a roller coaster ride but we still love feedback and it's an important part of how we monitor our performance.
In this post I briefly explain our approach to feedback and then (if you've got a spare 4 minutes) you can watch our showreel of the feedback and review highlights from the past month. Click for more