0203 819 7050
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Customer feedback
We collect feedback from our customers using a simple online survey which only takes a couple of minutes to complete. Feedback received is used to help us identify areas for improvement and is used to check how well we're doing as a group and individually.

In January 2020, after nearly 10,000 responses, we updated our feedback questions. Click here to see the results of our previous feedback survey.

The summary results table below displays our latest feedback scores and is updated hourly.

Feedback results

Number of responses: 2417

Recommended

98% say yes, they would recommend us

Satisfaction

98% say they are completely happy with all the work carried out

Transparent charging

93% say charges discussed and agreed before payment

ID cards shown

82% say PGS ID card shown on arrival

Called ahead

96% say our tradesperson called ahead of arrival

Timekeeping

97% say our tradesperson arrived on time

How to contact us:

Tel: 0203 819 7050
Fax: 0844 358 0442
Email: info@pgs-online.co.uk

PGS Services Limited
Unit 107, 61 Victoria Road
Surbiton KT6 4JX

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Customer service:

Our customer service team is available to help with customer queries and job bookings during the following times.

Monday: 7.30am to 6pm
Tuesday: 7.30am to 6pm
Wednesday: 7.30am to 6pm
Thursday: 7.30am to 6pm
Friday: 7.30am to 6pm
Saturday: 8am to 4pm

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