0203 819 7050
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Customer feedback
We collect feedback from our customers using a simple online survey which only takes a couple of minutes to complete. Feedback received is used to help us identify areas for improvement and is used to check how well we're doing as a group and individually.
Give feedback

The summary results table below displays our all time feedback scores and is updated hourly.

Feedback results

Number of responses: 9253 | Last update: today at 06:20

Recommended

96% say yes, they would recommend us

Value for money

8.3 average score for value for money of service

Overall score

9.1 average score for overall performance

Booking experience

9.3 average score for quality of experience when booking the job

Office communication & care

9.3 average score for communication & care from customer service advisors

Office accuracy & efficiency

9.3 average score for accuracy & efficiency from customer service advisors

Tradesperson Transparency

9.2 average score for explanation of work & charges

Tradesperson communication & care

9.3 average score for communication & care

Quality of workmanship

9.3 average score for quality of workmanship

Work tidiness efforts

9.3 average score for quality of communication
If you have used our services and would like to leave us some feedback please use this form.
Quick feedback survey
Just 10 quick questions!
Please enter your name:
Your job number:
Your email address:
Question 1 of 10
Would you recommend PGS Services?
Yes
No
Question 2 of 10
Scoring us out of 10, how was your experience when booking?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
Question 3 of 10
Scoring us out of 10, how would you rate the quality of communication and overall care that you received from your customer service advisor?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
Question 4 of 10
Scoring us out of 10, how would you rate the accuracy and efficiency of your customer service advisor?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
Question 5 of 10
Transparency - scoring us out of 10, before and throughout the job, how clearly did the tradesperson explain the details of the required work along with the associated charges?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
Question 6 of 10
Scoring us out of 10, how would you rate the quality of communication and overall care that you received from your tradesperson?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
Question 7 of 10
Scoring us out of 10, how would you rate the quality of workmanship provided by your tradesperson?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
Question 8 of 10
Tidiness - scoring us out of 10, how would you rate your tradesperson's efforts to keep tidy?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
Question 9 of 10
How would you rate the value for money of our service?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
Question 10 of 10
Overall, scoring us out of 10, how would you rate our service?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent

How to contact us:

Tel: 0203 819 7050
Fax: 0844 358 0442
Email: info@pgs-online.co.uk

PGS Services Limited
Unit 107, 61 Victoria Road
Surbiton KT6 4JX

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Customer service:

Our customer service team is available to help with customer queries and job bookings during the following times.

Monday: 7.30am to 7pm
Tuesday: 7.30am to 7pm
Wednesday: 7.30am to 7pm
Thursday: 7.30am to 7pm
Friday: 7.30am to 7pm
Saturday: 8am to 4pm

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