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Customer feedback
We collect feedback from our customers using a simple online survey which only takes a couple of minutes to complete. Feedback received is used to help us identify areas for improvement and is used to check how well we're doing as a group and individually.

In January 2020, after nearly 10,000 responses, we updated our feedback questions. Click here to see the results of our previous feedback survey.

The summary results table below displays our latest feedback scores and is updated hourly.

Feedback results

Number of responses: 1151

Recommended

99% say yes, they would recommend us

Satisfaction

99% say they are completely happy with all the work carried out

Transparent charging

93% say charges discussed and agreed before payment

ID cards shown

81% say PGS ID card shown on arrival

Called ahead

96% say our tradesperson called ahead of arrival

Timekeeping

97% say our tradesperson arrived on time