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Customer feedback
We collect feedback from our customers using a simple online survey which only takes a couple of minutes to complete. Feedback received is used to help us identify areas for improvement and is used to check how well we're doing as a group and individually.

In January 2020, after nearly 10,000 responses, we updated our feedback questions. Click here to see the results of our previous feedback survey.

The summary results table below displays our latest feedback scores and is updated hourly.

Feedback results

Number of responses: 3063


98% say yes, they would recommend us


98% say they are completely happy with all the work carried out

Transparent charging

92% say charges discussed and agreed before payment

ID cards shown

82% say PGS ID card shown on arrival

Called ahead

96% say our tradesperson called ahead of arrival


97% say our tradesperson arrived on time